Notice Regarding Transition to Appointment-Priority Operations
Effective Friday, March 12th, we will shift to an appointment-priority basis.
As one of our measures against the spread of COVID-19, we had been operating on a fully appointment-only basis, requiring all visitors to book in advance. Starting Friday, March 12th, we will transition to an appointment-priority model, which will allow customers to enter the shop without an appointment.
Notice of End to Reduced Operating Hours
Weekday hours: 10:00 AM – 8:00 PM
Additionally, we are ending our reduced weekday operating hours (which were 10:00 AM – 7:00 PM). From Monday to Friday (excluding public holidays), our hours will return to normal, from 10:00 AM to 8:00 PM.
While the spread of COVID-19 has not yet ended, we recognize that we must learn to coexist with this reality. Considering our position here in Chiyoda, Naka-ku, Nagoya, as a shop rooted in the local community supporting a lifestyle centered around bicycles, and wishing to meet the needs of those who, following the change in lifestyles, seek to be more deeply involved with their bikes, we have made this decision.
Please use our appointment system for serious shopping
Please book your visit via our WEB booking page.
As noted above, we will continue to accept appointments, and those with appointments will be given priority for service. Over the past year, we have strongly felt that this provides significant benefits to both our staff and the customers who visit us.
When you are looking to make a serious purchase, having dedicated one-on-one time is very important for discussing your specific needs, sharing information, and having more in-depth conversations. It also prevents situations where you might have wanted to ask questions but couldn't catch a staff member. While there are time limits, that slot is reserved solely for you, allowing us to talk things through thoroughly.
Furthermore, if you are looking for something specific, knowing in advance allows our staff to prepare items for you, or, in the case of items out of stock, to contact you ahead of time or suggest alternatives.
Therefore, while we will welcome customers who drop in, we will prioritize serving those with appointments. If you have a clear purpose for your visit, we would appreciate it if you could book an appointment before coming.
For those unable to visit, please use our Online Consultation via ZOOM
We will also continue to offer ZOOM consultations for those who are unable to visit in person, so please feel free to take advantage of this service.
Request for disinfection and mask-wearing upon entry
Of course, to prevent the spread of COVID-19, masks remain mandatory for entry, and we ask that you disinfect your hands at the entrance. Please also understand that if the shop becomes too crowded, we may have to refuse entry to ensure everyone's safety.
We encourage the use of our WEBSHOP
If you know what you are looking for, please use our webshop. We have seen a remarkable increase in customers using the webshop since last year. Our e-commerce team is working hard to meet your needs and strives to provide the best possible service while minimizing errors such as inventory mismatches or misdelivery.
Also, for those in Nagoya, same-day delivery by Daisy Messenger via bicycle is available, so please make use of this service if you live within the city.
Our webshop is open year-round (except for the year-end/New Year holidays), so please use it for purchases. We are happy to answer any product-related questions via email.
※Regarding email replies, we are receiving a large volume of inquiries and are responding in order. Please note that it may take 2-3 days to receive a reply.
※With the increase in email inquiries, we are seeing issues such as incorrect email addresses or delivery failures to carrier email addresses. If you do not receive a reply, we recommend double-checking your sent email and considering using a different email provider instead of a mobile carrier address.