Privacy policy

Privacy Policy

Circles, a bicycle shop in Nagoya (the "Shop"), handles personal information in accordance with the following privacy policy.

1. Definition of Personal Information

"Personal information" means information relating to a living individual that can identify a specific individual through a name, date of birth, or other description contained in the information, or information that can be readily compared with other information to identify a specific individual.

2. Collection of Personal Information

We may collect personal information when you purchase products or contact us. We collect such information by lawful and fair means after stating the purpose of use.

Information we may collect includes: (a) name and phonetic reading; (b) address; (c) telephone number; (d) email address; (e) password; (f) shipping information; (g) transaction history with the Shop and details of those transactions; and (h) information that can identify a specific individual when combined with the information above.

3. Use of Personal Information

We use personal information entrusted to us for the following purposes: (a) confirming and reviewing orders; (b) confirming and reviewing product shipments; and (c) responding to inquiries.

We will not disclose or provide personal information to third parties without the customer's consent except when: (a) required by law, or when cooperation is required with a national or local government body or a person entrusted by such a body in carrying out duties prescribed by law; (b) necessary to protect a person's life, body, or property and obtaining the person's consent is difficult; or (c) personal data is shared with an affiliated company of the company operating the Shop.

In addition, personal information may be disclosed to a payment provider when necessary for identity verification, billing-address verification, or credit assessment.

4. Security Management of Personal Information

Service providers take reasonable organizational, physical, personnel, and technical measures to safeguard personal information entrusted to us. The Shop also handles personal data appropriately in accordance with applicable laws and regulations and works to prevent unauthorized access, loss, alteration, or leakage.

5. Correction and Deletion of Personal Information

To request correction or deletion of personal information, please contact us using the contact information below. Registered users may also correct certain personal information through the My Account section of this site.

6. Cookies

We may use cookies to provide better service. Cookies do not by themselves enable us to collect information that identifies an individual and do not infringe on customer privacy. If you do not wish to accept cookies, you can change your browser settings. A cookie is information sent from a server to your browser and stored on the device you use.

7. SSL

When personal information is entered, we use SSL (Secure Sockets Layer) technology to help prevent interception, interference, or alteration of that information. SSL encrypts transmitted information so that it can be sent more securely.

8. Contact

otoiawase@circles-jp.com

9. Changes to This Privacy Policy

If we change the personal information we collect, the purposes for which it is used, or any other part of this privacy policy, we will announce the change by updating this page.

10. International Orders

International orders may be subject to customs duties and other import charges. Circles is not responsible for these charges; they are determined by the customs authorities in the destination country or region, and we cannot determine the amount in advance.