Shopping guides for overseas

Hello from Circles!

Circles is a bicycle shop based in Nagoya, Japan. We carry bicycles, components, apparel, and gear for everyday riding, travel, and outdoor life. We ship internationally and welcome orders from customers around the world.

Circles Web Shop for International Customers
https://shop.circles-jp.com/en

Language and currency settings

Our store is available in Japanese and English, and supports JPY, USD, and EUR. Please select your preferred language, region, and currency before shopping. If anything on the site is unclear, feel free to contact us by email.

Shipping costs

International shipping costs are calculated based on the weight and destination of your order. To see an estimated shipping cost, use the “Estimated shipping cost” option in your shopping cart.

In some cases, the shipping cost shown at checkout may differ from the final cost charged by the carrier. If an adjustment is necessary, we will contact you before shipment. We always try to choose the most practical shipping method available.

If additional shipping charges are required, we will send you a separate payment link.

Some destinations may be outside our standard delivery area and may require additional shipping charges. Thank you for your understanding.

Items we cannot ship internationally

Most items can be shipped internationally. However, chemicals such as oils, grease, and degreasers, as well as complete bicycles, cannot currently be shipped overseas.

We currently use FedEx for international shipments.
If you have any questions about shipping, please contact us at otoiawase@circles-jp.com.

Payment methods

We currently accept the following payment methods for international orders:

• Credit Card (VISA / Mastercard / American Express)
• PayPal

Taxes, customs duties, and import fees

Taxes are calculated according to the shipping destination where applicable. Please check the checkout page for the final price charged by Circles.

Your order may also be subject to customs duties, import taxes, VAT, customs handling fees, or other charges imposed by the destination country or region. These charges are the responsibility of the recipient and must be paid according to local regulations. Circles cannot alter invoice values or customs documentation to avoid these charges.

Order confirmation email

After we receive your order, an automatic confirmation email will be sent to the email address you provided. If you do not receive it, please check your spam or junk folder and confirm that your registered email address is correct. If you still cannot find the email, please contact us.

Changes and additions to an order

If you need to change your order, please contact us as soon as possible. We normally ship orders within 1–2 business days, and changes may not be possible once the order has been prepared or shipped.

Returns and exchanges

When your order arrives, please check the items promptly.

We cannot accept return or exchange requests more than 7 days after delivery.

Please see our refund policy for full details.

Refund Policy
https://shop.circles-jp.com/policies/refund-policy