Refund policy

Returns & Exchanges

When your order arrives, please check the items you received. Returns and exchanges are accepted within 7 days of delivery under the conditions below. Before returning or exchanging an item, please contact us through our contact form.

• The item must be unused.
• Socks and underwear must not have been worn.
• Product tags, packaging, accessories, and other included items must not be damaged, soiled, or missing.
• The item must be returned in the same packing condition in which it was sent.
• Return shipping costs are the responsibility of the customer unless the item is defective or we made a shipping error.

For apparel, if we determine that the item shows signs of wear beyond normal fitting, we cannot accept the return or exchange and will send the item back at the customer's expense. This includes items carrying odors such as cigarette smoke or perfume.

After we receive the returned item and confirm that it meets the conditions above, we will process the refund or ship the replacement. If an order originally qualified for shipping paid by Circles and is returned for customer-related reasons, the original shipping cost will be deducted from the refund.

We take care to ensure product quality. If an item is damaged or different from what you ordered, please contact us within 7 days of delivery. We will cover the shipping cost for the return or exchange.

We carry many handmade products. Because these products are inspected before being listed, please understand that normal variations in handmade manufacturing, stitching, and finish are assessed at our discretion.

Defective items will be handled at our expense. However, if an item that has already been installed is accepted for return or exchange, we cannot reimburse labor costs associated with removing or reinstalling the item.

Sale and outlet items cannot be returned or exchanged for customer-related reasons such as an incorrect size choice.

Refunds

Except in cases of shipping error or defective merchandise, shipping and handling fees are not refundable. The applicable shipping cost will be deducted from the refunded amount.

Credit card refunds
Refunds will be issued to the original credit card. The timing of the refund depends on the card issuer. Depending on the billing cycle, the original charge may appear first and the refund may be reflected on a later statement.

Bank transfer and convenience-store payment refunds
Refunds will be made to the bank account you specify. Bank transfer fees are the responsibility of the customer.

Tickets: Exchanges, Changes, Cancellations, and Cooling-Off

Tickets purchased at the customer's request after a ticket purchase contract has been concluded cannot be exchanged, changed, or canceled for any reason. Tickets are not subject to a cooling-off period.

Return Address

Circles Co., Ltd.
2-24-34 Chiyoda, Naka-ku, Nagoya, Aichi 460-0012, Japan
Phone: 052-331-3232