Operating with a Reservation Priority System
Please use our appointment system for serious shopping.
You can register your reservation via WEB Reservation.
We are transitioning from our by-appointment-only operation, where we only allowed entry to those with prior reservations, to a reservation-priority system that allows customers to visit without a reservation.
We will continue to use the same reservation system as before, and customers with reservations will be given priority for service. This is because, over the past year, we have strongly felt that this provides significant benefits to both our staff and everyone who visits us.
When a customer is serious about making a purchase, having dedicated one-on-one time is very important for addressing their needs, sharing our own insights, and engaging in deeper conversations. This ensures you won't leave without being able to speak with a staff member despite having made the trip. While there are time constraints, that slot is reserved exclusively for you, allowing us to talk thoroughly.
Additionally, if you are looking for something specific, letting us know in advance has the advantage of allowing us to secure the item, or, if it is out of stock, to inform you beforehand and offer alternative solutions.
Therefore, while we will continue to welcome customers who stop by casually, our operation will prioritize those who have made reservations. If you have a clear purpose for your visit, we would appreciate it if you could make a reservation before coming to see us.
Click here for WEB reservations
Weekday Business Hours Continue from 7:00 to 19:00
(7:00–10:00 is for repairs only)
Weekday business hours from 10:00 to 19:00 will remain unchanged.
While we believe that coexisting with COVID-19 has become standard in society, this decision is made to ensure that our staff, their families, our customers, and everyone involved can lead as healthy a life as possible.
*Essential repairs for daily-use bicycles, such as city bikes, are accepted in the pit as usual. While we aim to provide same-day repairs whenever possible, please understand that due to the sharp increase in people using bicycles for commuting to work and school, we may have to keep your bicycle overnight more frequently. (Repair service starts at 7:00 every day, so please feel free to take advantage of this time.)
Request for **Disinfection and Mask Wearing upon Entry**
Please note that upon visiting the shop (including for repair drop-offs), we continue to require sanitization, temperature checks, and the wearing of a mask at the entrance.
Recommendation to Use Our WEBSHOP
If you have already decided on the items you wish to purchase, please use our Web Shop. Many customers have been using the web shop since last year, and the growth we’ve seen has been remarkable. Our EC team will continue to work hard to meet your expectations, striving to prevent inventory discrepancies and shipping errors so that we can provide the best possible service.
Additionally, if you live within Nagoya city, same-day delivery by Daisy Messenger via bicycle is available, so please take advantage of this if you are a resident.
Our Web Shop is open year-round (excluding year-end and New Year holidays), so if you are only shopping for products, we kindly ask that you use this service. We are happy to answer any questions about products via email.
※ Please note that we are receiving a large number of inquiries and are responding in order, so it may take 2–3 days for us to get back to you.
※ Also, due to the increase in email inquiries, we are seeing many issues such as typos in email addresses and delivery failures to carrier email addresses. If you do not receive a reply, we recommend checking the email address you sent from or contacting us using a non-carrier (non-mobile) email address.