Business Operations Update Regarding the Extension of the State of Emergency
We will continue operating by appointment only with shortened hours.
Due to the state of emergency declared on May 12, Circles has been operating on a strictly by-appointment-only basis and with shortened weekday hours of 10:00 AM – 7:00 PM. Following the recent decision to extend the state of emergency, we will continue these appointment-only operations and shortened hours from tomorrow, June 1, onwards.
We remain committed to avoiding the “Three Cs” (closed spaces, crowded places, close-contact settings), sanitizing regularly, and wearing masks as part of our rigorous safety measures.
In order to protect the health of our valued customers, staff, and their families, we kindly ask those wishing to visit our store to book an appointment via our website. We continue to maintain a safe environment through constant awareness, ventilation, and disinfection, and we strive to ensure you feel comfortable and secure during your visits and consultations. Our staff is working together to explore new ways to provide better service and an even more appealing product selection, and we are dedicated to offering you the “best possible” experience under these current circumstances. We truly appreciate your cooperation.
*Essential repairs for daily-use bicycles (such as city bikes/mamachari) are still being accepted at the pit as usual. While we aim for same-day repairs whenever possible, please understand that due to a sharp increase in the number of people using bicycles for commuting, we may have to keep your bicycle overnight. (We accept repair drop-offs starting from 7:00 AM every day, so please feel free to take advantage of these hours.)
– Click here to book an appointment online
– Shortened weekday hours will continue from 7:00 AM to 7:00 PM
(7:00 AM – 10:00 AM is for repair services only)
Request for **disinfection and mask-wearing upon entry**
Furthermore, please note that when you visit the store (including for repair drop-offs), you will be required to sanitize your hands, have your temperature taken, and wear a mask upon entering.
Click here for online consultations via ZOOM
We will continue to offer ZOOM consultations for those who are unable to visit us in person, so please do not hesitate to use this service.
We encourage the use of our WEBSHOP
If you already know which products you would like to purchase, please utilize our webshop. Since last year, many customers have switched to using our webshop, and we have seen a remarkable shift in behavior. Our e-commerce team is working hard to meet your needs and to provide the best possible service while minimizing errors and stock discrepancies. We will continue to improve our efforts.
Additionally, for those living within Nagoya city, same-day delivery by Daisy Messenger (bicycle) is available. If you reside in Nagoya, please take advantage of this option.
Our webshop is open year-round (excluding New Year's holidays), so please use it for all your shopping needs. We are happy to answer any questions you may have about our products via email.
※ Please be aware that due to a high volume of inquiries, there may be a delay of 2–3 days in our email responses as we address them in the order they are received.
※ With the increase in email inquiries, we have noticed issues such as incorrect email addresses or emails not reaching carrier-based addresses. If you do not receive a reply, please double-check the email address you provided or try contacting us from a non-carrier (non-mobile) email address.