Regarding Our Future Operations Amid the State of Emergency

Switching to By-Appointment Only Starting Friday the 14th

Since April 20th, in accordance with the priority measures to prevent the spread of disease, Circles has been operating with a reservation-preferred policy for in-store visits and shortened weekday business hours of 10:00 to 19:00. However, following the declaration of a state of emergency starting the day after tomorrow, Wednesday the 12th, we will be switching to a strictly by-appointment-only system from Friday the 14th.

We believe that we ourselves, as well as many of you reading this blog, may have become accustomed to the ongoing situation regarding the spread of COVID-19, and as a result, our vigilance may have inadvertently slipped.

While it is not just because of the state of emergency, we would like to re-evaluate the current situation and properly commit to avoiding the "Three Cs" (closed spaces, crowded places, and close-contact settings), disinfecting, and wearing masks.

Therefore, to protect the health of our valued customers, staff, and families, we kindly ask that customers wishing to visit us please make an appointment via our online booking page. We are continuing to carefully manage our in-store environment with ventilation and disinfection so that you can visit and consult with us with peace of mind. We are also working together as a team to explore how we can provide even better service and a more attractive product lineup, striving to offer the "best" possible experience under these circumstances. We truly appreciate your cooperation.

*Essential repairs for daily life, such as for city bikes, will continue to be accepted at the pit as usual. Please note, however, that while we aim to provide same-day service whenever possible, the recent surge in commuting and school attendance by bicycle may result in an increase in the number of bikes left with us for service. (Repairs are accepted from 7:00 every day, so please feel free to take advantage of these hours.)

Click here to book an appointment online

　

Shortened weekday hours of 7:00 – 19:00 will continue (7:00 – 10:00 is for repairs only)

　

Please disinfect and wear a mask when entering the store

Additionally, please be aware that when visiting the store (including for repair drop-offs), we continue to require disinfection and a temperature check at the entrance, as well as the wearing of a mask.

　

Click here for online consultations via ZOOM, etc.

We will also continue to offer ZOOM consultations for those who find it difficult to visit us in person, so please do not hesitate to use this service.

　

Recommended use of our Webshop

If you already know the item you wish to purchase, please consider using our webshop. We have seen a remarkable increase in customers using the webshop since last year. Our e-commerce team is working hard to meet your needs and strive to provide the best service while minimizing in-store inventory discrepancies and shipping errors.

For those residing within Nagoya City, same-day delivery by Daisy Messenger is also available, so please take advantage of this service if you live in the area.

Our webshop is open year-round (excluding year-end and New Year holidays), so please use it if you are only looking to shop. We are happy to answer any questions about our products via email.

※ Please note that we are currently receiving a high volume of inquiries and are responding in the order they are received, so it may take 2-3 days for us to get back to you.

※ Furthermore, due to the increase in email inquiries, we have encountered several issues such as incorrect email addresses and messages not reaching carrier (mobile) email addresses. If you do not receive a reply, please double-check your original email or try contacting us from an email address other than a carrier-provided one.

　

Let's put bikes to use!

While remote work is encouraged as much as possible, we understand that many people work in jobs where that is not an option, and there are situations where you must go out. In such circumstances, especially in urban areas, we must not forget that bicycles are a highly effective mode of transport for avoiding crowds and for the environment!

Circles is committed to continuing to contribute to society by supporting those who are already using bicycles and those who are planning to start.

It seems the battle against this virus will continue for some time, but we feel it is more important than ever for each of us to think about the people around us—starting with those closest to us—to respect the situation properly, and to live our lives while taking all possible precautions.

Just as a bicycle will not move forward unless you pedal, we cannot afford to stand still. Let’s work together to overcome this challenge.