Business Operations Update Following the Lifting of the State of Emergency and Implementation of Priority Measures
The spread of COVID-19 has begun to settle, and while the state of emergency is being lifted today, the situation remains unpredictable; therefore, here in Aichi Prefecture, Priority Measures to Prevent the Spread of Disease will be implemented starting tomorrow.
Accordingly, we would like to inform you of changes to our business operations.
Transitioning to a Reservation-Priority Business Model
Please book a visit for dedicated shopping.
You can register your reservation via our Online Reservation system.
We are moving away from our fully reservation-only model, where entry was limited to those with prior bookings, to a reservation-priority model, effective Monday, June 21st, which will allow for walk-in visits.
The reservation system will remain in place, and we will prioritize serving those with appointments. We have strongly felt over the past year that this offers significant benefits to both our staff and everyone who visits us.
When a customer is intent on making a purchase, having one-on-one time is vital for addressing specific needs, sharing information, and engaging in deeper conversation. This ensures that you won't walk away without being able to speak with a staff member despite making the trip. While there are time limits, that slot is exclusively for you, allowing us to discuss things thoroughly.
Furthermore, if you are looking for specific items, letting us know in advance allows us to secure those products or, if they are out of stock, inform you ahead of time or suggest alternatives.
Therefore, we will now welcome walk-in customers while giving priority to those with reservations.
If you have a clear purpose for your visit, we would appreciate it if you could make a reservation in advance.
Click here for online reservations
Weekday hours continue to be 7:00 ~ 19:00
(Repairs only between 7:00 and 10:00)
Weekday operating hours of 10:00 AM to 7:00 PM will remain unchanged.
Coexisting with COVID-19 is now standard in society, but we have made this decision to help ensure the health and well-being of our staff, their families, our customers, and everyone we work with.
*Essential repairs for daily-use bicycles (mama-chari) are still accepted at the pit as usual. Please note that while we strive for same-day completion, the recent surge in bicycle use for commuting means we will need to keep more bicycles overnight for service. (The repair desk is open from 7:00 daily, so please feel free to use it.)
Request for disinfection and mask-wearing upon entry
Please be aware that when visiting the shop (including for repair requests), we continue to require disinfection and a temperature check at the entrance, as well as the wearing of a mask.
For those unable to visit, please use our online consultation via ZOOM
We will continue to offer ZOOM consultations for those who are unable to visit the shop in person, so please feel free to take advantage of this service.
We encourage the use of our WEBSHOP
If you have already decided on the items you wish to purchase, please use our webshop. We have seen a remarkable increase in customers using our webshop since last year. Our EC team is dedicated to meeting your needs and working hard to minimize inventory errors and shipping mistakes to provide the best possible service.
For those residing within Nagoya city, same-day delivery by Daisy Messenger (via bicycle) is available, so please make use of this service if you are in the area.
Our webshop is open year-round (except for the year-end and New Year holidays), so please utilize it for your shopping needs. We are happy to answer any questions regarding products via email.
※ Please note that due to the high volume of inquiries, it may take 2-3 days for us to respond to your email.
※ Additionally, we are encountering many issues such as incorrect email addresses or emails not reaching carrier-specific addresses. If you do not receive a reply, please double-check the email address you provided or try contacting us from a non-mobile carrier email address.