Hello, hi, and good evening!
There’s something truly wonderful about being able to meet and greet each other face-to-face. We are writing to let you know that we are returning from an appointment-only system to one where appointments take priority.
Beginning Friday the 18th, we will transition to an appointment-priority business model.
As a measure against the spread of COVID-19, which began early last spring, we had been operating as a strictly appointment-only shop, welcoming only those who had scheduled in advance. Starting Friday the 18th, we will change to an appointment-priority system, allowing walk-in customers to enter without a prior reservation.
While the spread of COVID-19 has not come to an end, we recognize that this is something we must coexist with in our world. After considering our position here in Chiyoda, Naka-ku, Nagoya, as a shop rooted in the local community that supports a lifestyle revolving around bicycles, we’ve decided to make this change in the hope that you will feel just a little bit more comfortable dropping by.
When you suddenly think, "Oh, I’ve been meaning to check that out," or you want to touch something before you buy it, or you need an item urgently, or you’re in the area and just want to soak in the shop's atmosphere—the ability to just step into a shop freely is a wonderful thing, isn't it? It’s just like wanting a delicious meal or a nice drink.
Priority service for customers with appointments
You can still make reservations online, and we will continue to offer online consultations via ZOOM for those who cannot visit in person.
We will continue to accept appointment bookings because there are many advantages to them that can greatly benefit you when you visit.
When you are serious about making a purchase, having one-on-one time is very important for asking questions, sharing information, and having a deeper conversation. Of course, even if you are just looking to buy a specific item, if we know about it beforehand, we can ensure it is in stock, or contact you in advance with alternatives if it is not.
Therefore, moving forward, we will be open to walk-ins while prioritizing customers who have made appointments.
If you have a specific purpose for your visit, we would appreciate it if you could make an appointment before coming.
Additionally, we will continue our ZOOM customer service for those who cannot visit, so please feel free to use it.
Request for sanitization and mask-wearing upon entry
To prevent the spread of COVID-19, we require that you sanitize your hands at the entrance and wear a mask when entering the shop. Please understand that if the shop becomes too crowded, we may have to refuse entry to ensure everyone's safety.
And so, good morning! Hello! Good evening! We hope to build relationships with many of you that start with a proper greeting.
Our web shop is open 24/7, so please feel free to shop there as well. We are happy to answer any product-related questions via email.
※Regarding email replies, we are currently receiving a high volume of inquiries and are replying in order. Please note that it may take 2-3 days for us to get back to you.
※Additionally, with the increase in email inquiries, we are seeing many issues such as typos in addresses or emails not reaching carrier accounts (docomo, au, softbank, etc.). If you do not receive a reply, please double-check your sent email or consider switching to a main personal email address.