As previously announced, Circles is currently operating on an appointment-only basis, and we ask that you book a visit before coming to the store. (We still accept walk-in repairs for city bikes, etc.)
While appointments were previously only available by phone, you can now book your visit online.
COVID-19 Measures
We realize that processes such as booking appointments and disinfecting upon entry may be cumbersome, but we ask for your cooperation so that we may all return to enjoying cycling freely as soon as possible.
We accept up to three groups at a time for appointments, but please understand that to ensure social distancing within the shop, you may occasionally experience short wait times if spaces overlap.
To Enhance Your Shopping Experience
In fact, we had been considering this appointment system even before the current COVID-19 crisis.
The system was designed for customers who want to make a purchase after thorough consultation. As we call the second floor of Circles "Tailored," we want to offer the best possible suggestions for each individual customer.
Whether you are looking for a bike, a helmet, or apparel, if you are unsure which one to choose, we will guide you based on your needs and budget, including details about product features and brand background that you cannot tell just by holding the items in your hands.
Because we sometimes cannot give you our full attention during busy weekend hours, we have recommended visiting on weekdays or rainy days, or communicating via email, but we have decided to introduce this system to make the most of the current circumstances.
Of course, our store remains a place full of fresh ideas, and you are always welcome to drop by for a browse. We hope you will also make good use of our web shop.
How to Book Online
Booking is simple and does not require account registration.
- Select the topic of your consultation (a rough idea is fine).
- Select your preferred staff member.
- Select a date and time.
- Enter your name, contact information, and consultation details to confirm.
For the consultation topic, a general idea such as "I'm looking for spring/summer apparel!" is perfectly fine. If you know the specific product names, providing them will help us assist you more smoothly.
We, of course, continue to accept appointments by phone. Online bookings can be made up to 2 hours in advance, and cancellations are accepted up to 3 hours in advance. If you need to make changes, such as if you are running late, please contact us as soon as possible.