We have had a very busy time between our December anniversary sale and our New Year's first sale, and we are thrilled to have received such positive feedback from everyone.
To everyone who visited us in person, and to everyone who placed orders from afar, thank you as always for your support.
For those of you who shop with us often, I would like to take this opportunity to provide a guide on Circles Points!
We have also fully restocked our reward items, so please take a look and be sure to put them to good use.
What are Circles Points?
Regardless of whether you shop at the Circles storefront or the Web Shop, you will receive 1 point for every 300 yen spent. By collecting points, you can exchange them for discount coupons or special items.
How to earn Circles Points
To earn Circles Points, you must first create an account on our Web Shop. If you have an email address, you can also register an account at the store.
If you have already created an account, points will be added automatically when you log in to your account and make a purchase. At the store, please let us know your email address or registered name at checkout. Please be sure to log in to your registered account before making your purchase.
How to use Circles Points
- Open the points tab in the bottom right of the Circles Web Shop. (It may take a moment to load.)
- A list of reward items and discount coupons will be displayed. Select the item (or discount coupon) you wish to exchange and tap the "Redeem" button.
- A coupon code will be issued; please copy the displayed code. The code will also be sent to your registered email address, so if you forget to copy it, please check your email.
- Select a reward item from here and "Add to Cart." If you are using a discount coupon, proceed to step 5.
- On the checkout page, open "Order summary/Coupon entry" at the top left and enter your code.
- Press the right arrow button in the code entry field to apply the coupon code.
Click here for a list of products that can be exchanged with points↓
Frequently Asked Questions
Q. I redeemed the wrong coupon code. How can I undo this?
A. Since customers cannot change coupon codes themselves, please contact us via our contact form or Web Shop chat, providing the code you redeemed. We will invalidate the coupon and return the points to your account.
Q. The coupon code isn't working.
A. The validity period for coupon codes is one year after redemption. Expired coupon codes cannot be used.
Also, you may have mistaken 0 (zero) for O (the letter O). Copy and paste is the surest way to enter it. Please check this once.
Q. The item I wanted sold out after I redeemed my reward coupon.
A. If the reward item you wanted sells out, we will return your points. Please contact us. Also, because points themselves never expire, we recommend redeeming your coupon immediately before you are ready to purchase.
Q. My points haven't been credited.
A. This may be because you didn't log in before purchasing, or you used a different email address for a previous order. Please contact us with the email address used for your order. We will merge your accounts and credit the points to you.
Q. I redeemed a coupon online, but can I use it in the store?
Yes, you can. Please show the coupon code to our staff at the register.
Q. Can I use more than one coupon code at a time?
Only one coupon can be used per order. Thank you for your understanding.
We are adding plenty of reward items as well. Our original T-shirt is now available as a long-sleeve version, too.
You can still get plenty of wear out of it through early summer.
If you find something you like, please be sure to use your coupons.
We look forward to receiving your many orders!