About two years ago, we introduced a reservation system for visiting Circles as a COVID-19 countermeasure. Thanks to you, it has been used by many, and we have utilized it not only to reduce congestion in the shop but also to ensure we have dedicated time for quality communication with our customers, which has been a major benefit.
On the other hand, although it is an online procedure, the booking process and adjusting schedules for visits have also placed a burden on customers, and we have received inquiries such as, "Is a reservation absolutely necessary?"
Therefore, as the situation surrounding COVID-19 has changed significantly, we have decided to switch to a new method while retaining the positive aspects of the reservation system.
No reservation needed in principle / Reservations recommended for visits requiring in-depth conversation
As has been the case until now, you are generally welcome to visit us without a reservation.
When it is better to make a reservation
Consultations for new bike purchases, bike pickups, and overhauls. We would appreciate it if you could make a reservation for these three requirements, as they necessitate thorough communication.
Regardless of the price of the bike, our staff will give their all to communicate with you so that you can carefully choose, understand, and feel confident in something that will enrich your daily life and hobbies, ensuring it is a great experience for you.
What happens when you book
The three items requiring a reservation are consultations/guidance that each take time. Let's take a look at what each entails and approximately how long they take.
Bike Purchase Consultation (2 hours)
- Listening to your requirements
- Checking inventory
- Body measurements
- Selecting parts
- Checking work schedules
- Proposals from Circles
Maintenance / Overhaul (30 minutes to 1 hour)
- Inspecting the current bike
- Estimating the work
- Checking inventory for replacement parts
- Checking work schedules
- Proposals from Circles
Bike Pickup (30 minutes to 1 hour)
- Bike inspection
- Fine-tuning final adjustments such as saddle height
- Explaining usage and maintenance
- Test ride
- Purchasing accessories such as locks or lights and paying the remaining balance
Parts Purchase / Customization Consultation (30 minutes to 1 hour)
- If you want to hear a detailed explanation before purchasing
The details vary for each customer, but the process is generally like this. You do not have to make a purchase just because you had a consultation. Sometimes people say they need to think about it and will come back another day, and there are cases where it takes several months from the initial consultation to the actual purchase.
Contents that do not require a reservation
- City bike (mamachari) repairs
- Purchasing parts
- Exchanging parts
- Customization consultations
- Repairs and maintenance
You are welcome to visit without a reservation for these matters. However, please note that we will prioritize customers who have appointments during busy times.
Not a reservation for the work itself
Except for repairs and work that can be done immediately on the spot, you will either need to leave your bike with us or take it home until a work date is confirmed. We often receive phone inquiries about lead times, but since it is difficult to provide an accurate timeline until we see the bike in person, please visit us for a consultation.
New reservation method
Previously, we accepted appointments via a reservation form called RESERVA, but we are switching to a reservation method using the Circles WEB SHOP. Please make your reservation from the page below.
Reservations are free of charge.
Also, if you can fill in your consultation details in the notes section, we can provide more detailed guidance, so please feel free to include them.
For example:
- I am considering this Santa Cruz model. My height is 〇〇 cm. I want to use it for long rides.
- I want a bike with wider tires that I can use for commuting and occasional long-distance trips.
- I want to overhaul a bike I’ve ridden for 10 years. I’m also considering a repaint while I'm at it.
- I heard my Surly order is ready, so I would like to pick it up.
The new style at Circles is that you can drop by spontaneously, but you can also make a reservation when you need a thorough consultation. We look forward to building better bikes with you and enjoying the experience together. Thank you for your continued support.