Returns and Exchange
When you receive the item, please check the item you ordered.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns for clothing if it has been used even once.
To complete your return, we require a receipt or proof of purchase.
We also handle many handmade products. Please note that handmade product errors and specification changes may occur.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at otoiawase@circles-jp.com .
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email otoiawase@circles-jp.com
To begin a return or exchange, please email otoiawase@circles-jp.com .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please contact otoiawase@circles-jp.com for more information.
Return address
Circles
Shinya Tnaka
Zip code : 460-0012
Address : Chiyoda 4-14-20 Naka-ku Nagoya Aichi Japan
