Shopping guides for overseas
Circles is a bicycle shop in Nagoya city, Japan. We carry lots of stuffs to enjoy our life and recreation. We ship out to the world, and feel free to enjoy your shopping!!
Circles WebShop for overseas
https://shop.circles-jp.com/en
Language and currency settings
We support Japanese and English along with JPY, USD, and EURO. Please choose your own favourable currency for your payment. Our English might be a little weird because of Google translation. If you don’t understand what we are saying, please e-mail us anytime.
About shipping cost
What you concern the most is a shipping cost, right? We calculate the shipping cost depending on its weight. If you would like to know an approximate cost, you can click the button “Estimated shipping cost” in the shopping cart screen.
There might be a case that a shipping cost in the invoice and the actual shipping cost is different. If it happens like that, we will contact you for the adjustment. We will do our best to deliver the pack to you as soon and cheap as possible.
But if we can't do that, we will send you a payment page for extra shipping.
Or your shipping address may be out of delivery are. In such cases, additional shipping fees will be charged.
Thank you for your understanding.
Some products can't be shipped
Most of items are available to oversea, but only Chemicals (oils, grease and degreasers ) and Complete bikes are unable to ship at this moment.
※ We are currently using Fedex.
If you have any questions about shipping, Please feel free to ask us to "otoiawase@circles-jp.com".
Payment method
We support 2 different ways of payment.
- Credit Card (VISA/Master/Amex)
- Paypal
About tax
Taxes are calculated according to the shipping destination. Please check the checkout page for the final price.
Please pay VAT by the method designated pursuant in each country on your own. We, Circles, are unable to misconduct any paper works such as an alternation of billed amount.
Order confirmation e-mail
Once we receive an order, an automatic confirmation e-mail will be sent. In case you don’t see this e-mail, please check your junk mail box or check if your registered e-mail address is correct or not. If you still cannot see it anywhere, please e-mail us immediately.
Change and additional order
If you need to change your order, please e-mail us immediately. We ship out within 1-2 days after order received, so you cannot change any after that.
About returns and exchanges
When you receive the item, please check the item you ordered first.
If more than 7 days have passed after delivery, we will not be able to discuss returns or exchanges.
Check here for more details.
Refund policy
https://shop.circles-jp.com/policies/refund-policy